Use dynaTrace Business Service Management for:

• real time and historical service level agreement tracking and reporting on critical metrics, including:
• availability and response time
• end-user experience of application performance
• business impact and transaction performance
• impact on service delivery staff bonuses
• automated service-level reporting linked to business calendaring events
• multi-sourced or shared-service environments
• adjusting outage history in a controlled and secured fashion with the Outage Reconciliation feature
• role- and rule-based notification of breaches via email, pagers and phones with support for problem acknowledgement and escalation
• improved service quality with automated Six Sigma techniques and integration with ITIL disciplines.