Customer Value

Capabilities

End-user experience performance-data driven service model

• Service model template automatically recognizes dynaTrace and Gomez data and creates a logical service model
• End-user experience data feeds the service model templates to easily define applications, locations, transactions and user names

Accelerate service model creation

• Rapid service model creation based on performance data gathered from real and synthetic monitoring
• Automatically creates relationships from the performance data to determine the health of applications, locations, transaction and users

Automatically link the monitoring of infrastructure components, including third-party data, to end-user experience monitored business-critical applications

• Through provided adaptors, third-party data easily correlates the link between infrastructure performance and business services
• Infrastructure management data can be correlated with service model, network, server or database monitoring data
• Business and process data can also be leveraged; CMDB or customer satisfaction data

Rapid deployment by leveraging existing third-party data monitoring

• Data from third parties can be easily leveraged to build the service model
• Infrastructure monitoring data such as server or network data can be leveraged to measure business impact and service quality of the entire application delivery chain
• Business rules overlay the model to drive understanding of business impacts, service quality and cost of poor quality

Dashboards and reporting

• Run auto-created business reports to drive understanding of business impacts and service quality
• Report and predict service level agreement compliance
• Operational views with drill-down reporting to identify root cause of service issues

Service visualization to drive communication between IT and the business

• Prioritized list of impacted services to quickly determine what problems to review first
• Easily customizable dashboards
• Supports ITIL and Six Sigma reporting views