Learn from the 2013 Best of the Web

STEP 1    Download the 2013 report to see the full list of winners and detailed measurements of each winner’s 2012 site performance.

STEP 2    Check out the most current benchmark results in your industry:

• Retail
• Financial Services — includes Brokerage, Insurance and Retail Banking
• Media
• Travel
• Other Industries

What the Winners Have to Say…

The Hartford: Auto & Property Last Mile Gold Award Winner

"Excellent performance is critical to providing the best possible customer experience, which is a cornerstone of our strategy," said Tricia Mackechnie, senior vice president and chief information officer of Consumer & Enterprise Technology at The Hartford. "We are thrilled to receive the 2012 Compuware Best of the Web award, which recognizes the outstanding work that our technology, business and vendor teams engaged in to improve the performance of our website. This work resulted in a jump in our ranking from 22 to first in less than a year."

Officemax: Retail Product Order Transaction Silver Award Winner

"Delivering an excellent online shopping experience for our customers is essential to building deeper relationships with them to drive long-term brand loyalty," said Jim Barr, OfficeMax executive vice president and chief digital officer. "So, we’re very pleased to receive validation from Compuware that our site performance is top-notch."

"This Compuware award further reinforces that our customers are seeing continuous improvement throughout every step of our shopping experience," added Randy Burdick, OfficeMax executive vice president and chief information officer. "Performance is crucial in the online retail marketplace, so our team is very proud to provide an award-winning shopping experience for our customers."

Overstock.com: Retail Product Order Transaction Gold Award and Last Mile Silver Award Winner

"Fast site speed coupled with high performance is Overstock.com’s constant focus," said Jonathan Johnson, Overstock.com president and acting chief executive officer. "We have a group that is dedicated to achieving top performance year after year."

Marriott: Hotels Search Transaction and Last Mile Silver Award Winner

"The modern traveler expects to have fast and convenient access to their travel lifecycle needs from all digital device touch-points with an engaging guest experience. The speed and reliability of Marriott.com is paramount to delivering this capability to our guests. The Compuware platform has been a valuable solution to provide key insights into web site performance and opportunities for optimization of our guest’s digital experience," said Shafiq Khan, SVP eCommerce, Marriott International.

Fidelity: Generate Order Transaction Gold Award and Last Mile Silver Award Winner

"Our goal is to provide the best customer experience in the brokerage industry, and we’re pleased this award reaffirms that our efforts are paying off," said James C. Burton, president of Fidelity Brokerage Services. "Superior Web performance year after year helps deliver on that promise and it’s achieved through a relentless focus on our customers’ needs, the utilization of cutting edge technology and strong partnerships with firms like Compuware."

JetBlue: Airline Flight Search Transaction Gold Award Winner

"We’re innovators on the ground and in the air, and our digital initiatives are developed paramount to that. We’ll always look for ways to go above and beyond what the current landscape offers, and to provide tools that are of value to our customers and that streamline the travel experience," said Jonathan Stephen, Head of Mobile & Emerging Technologies for JetBlue Airways.

Best Western: Hotel Search Transaction and Last Mile Gold Award Winner

"Six years ago, we set an ambitious goal – to consistently have the best-performing site in the industry. We focused the team on that goal, and gave them the resources, tools, and latitude they needed to pursue it, and we celebrate our successes which include leading our industry in providing a superior online experience," said Scott Gibson, CIO and SVP, Distribution and Strategic Services Planning at Best Western International Inc.