“When the Audi Car Configurator was undergoing a major upgrade, it was vital that end users did not encounter performance problems. Using Gomez, Audi can identify potential performance bottlenecks and remedy them at short notice.”
— Arthur Daffner, Web System Application Management, Audi AG
“Gomez has allowed us to communicate more effectively with the business as well as third-party vendors regarding system performance and network problems. Gomez also provided value for our IT organization by allowing us to solve our system stability issues. Gomez brought enormous credibility to our IT organization, and that’s been a huge win for us. This has probably been the single most important IT accomplishment in recent memory, to solve these outages and performance problems that have plagued the Dole Fresh Fruit organization.”
— Trevor Scott, Director of IT Operations, North America, Dole Food Company
 |
 |
 |
 |
 |
Success Stories and Press Releases
Audi AG – Audi is one of the world’s premium brands for luxury and technically advanced autos. Customers use Audi’s online Car Configurator, making web performance critical to their business and brand reputation. With Gomez, Audi AG ensures that the performance of this system meets Audi brand standards for customer experience.
Schneider Electric – Schneider Electric needed to re-establish business confidence in their IT infrastructure that was suffering from performance problems. There was no agreement on issue prioritization, nor were there any benchmarks established against which IT performance could be monitored and improved. Gomez solutions improved performance of 12 key business transactions by 20 percent and raised user satisfaction above their targeted goal.
Dole Food Company – Dole had a lack of visibility into performance problems that were negatively impacting their mission-critical applications. Gomez solutions provided that insight. Dole can now delve into the performance of mission-critical applications, quickly identify root causes and fix the issues. It has also reduced help desk calls by 25 to 35 percent.
Leading Automotive Manufacturers Missing Mobile Opportunity – Industry studies show that almost 17 percent of U.S. mobile device users are “auto intenders” – people who will buy a new car over the next six months. With 20 million auto intenders in the mobile universe, and one out of three using a mobile device at some point during their vehicle search and purchase process, auto manufacturers need clear mobile strategies for capturing this market opportunity.
“Compuware is the best investment we ever made. Our end-to-end performance management program helped restore credibility to the entire IT organization and opened the door for more strategic projects. Now that we have addressed the basic needs of our business partners, we can focus on enhancing our strategic partnerships.”
— Dave Patzwald, Chief Information Officer, Schneider Electric North American Operating Division
“We needed a better way to monitor the health of our systems. Due to the extreme complexity of our environment, troubleshooting for our IT team was complete guesswork. Gomez has given us visibility into infrastructure performance and the ability to monitor key performance indicators and react much more quickly.”
— Trevor Scott, Director of IT Operations, North America, Dole Food Company
