Premium Guardian Services: This flexible, cost-effective managed service provides skilled resources to effectively adopt and leverage the capabilities of the Gomez SaaS and on-premises solutions. Premium Guardian Services helps clients obtain the maximum value from existing investments while allowing IT staff to focus on core capabilities and activities.

Compuware provides multiple levels of Guardian services to meet your company’s specific needs. Typical Guardian activities include:

• Monitoring critical application performance and availability
• Reviewing Gomez solution deployment and providing recommendations for optimization
• Summarizing and reviewing performance trends in operations status meetings
• Assisting client staff in troubleshooting and root-cause diagnosis of performance issues
• Maintaining and enhancing dashboards and reports to meet requirements of IT and business users
• On-boarding additional applications for monitoring
• Updating on-premise software with any necessary service packs
• Maintaining accurate deployment documentation with Compuware
• Consulting on IT service management strategy and best practices.