Retail Industry Performance Benchmarks

Compuware APM publishes more than 100 global web performance benchmarks that include 3,000 companies in dozens of industries Compuware APM benchmarks measure the home pages or representative business processes for major brands within a given industry, providing an unbiased view of the state of web or mobile site performance so you can improve customer experience to support your brand and drive revenue. See how your web site rates:

View Retail Services Performance Benchmarks »

Gomez Website Performance Test

How fast is your Website? Test your Website using the world’s most comprehensive testing network. Compuware's instant testing will find performance problems before your customers do.

Whitepapers and Press Releases

Survey Report Mobile Apps - What Consumers Really Want
A survey of more than 3,500 global respondents reveals that 85 percent of survey respondents prefer mobile apps over mobile websites, primarily because apps are more convenient, faster, and easier to navigate. Want to know more about your customers’ mobile app experience expectations and what they really want?

Best of the Web 2013
Compuware Best of the Web Performance Awards honors the top performing web, mobile and streaming sites. The annual awards recognize the ‘best of the best’ companies that have earned top honors for their commitment to continuous improvement as they evolve their sites to meet customers’ needs and expectations and to provide exceptional customer experiences.

The Role of Application Management in eCommerce
dynaTrace helps organizations speed up their e-commerce applications and improve their bottom line. This whitepaper describes how dynaTrace enabled Zappos.com to "Deliver WOW through Service" by significantly improving its e-commerce application performance.

Turn Application Performance into Profit
This paper discusses the highly competitive nature of the e-commerce business; the impact of poor customer experiences (1-2 second delays reduces conversion by 7 percent!); the origin and impact of performance issues; and the value of deploying a new generation of APM driven WHERE IT COUNTS: at the end-user experience. The paper covers what customers should look for when evaluating APM and integrates customer and industry examples of the impact of customer experience and performance on e-commerce success and leadership.

Optimizing Your Retail Supply Chain
It is essential to ensure that business-supporting internal applications that comprise the retail supply chain perform flawlessly. This white paper discusses the implications of performance and availability on the top and bottom line of the retailer.

Compuware Ranked #1 – 6th Consecutive Year In a Row
By Internet Retail Magazine’s 2012 Top 500 Guide, #1 provider of web performance monitoring solutions to some of the world’s online retailers. 115 of the top 500 online retailers user Compuware’s Gomez web performance monitoring solution, more than any other web performance monitoring solution.

The New World of Application Performance Management
Blame it on human genetics — people always seem to want the technology they interact with to work faster, and online retail applications are no exception.  So why is achieving exceptional speed for online retail applications such a challenge?  This article describes how the answer lies in a set of diametrically opposed goals.

Application Performance Management for Tablets
Retailers, are you ready for the tablet revolution? This white paper dives into what online e-commerce businesses need to focus on when delivering a quality e-retail experience to their users.

Videos

Application Performance Management for eCommerce — Explained in 2 minutes

 

Webcasts

360 Web Load Testing — Making Sure Your Web Site is Holiday Ready
Assure your web site is ready for the ready for the holiday season, speaker Mark Eshleby, Product Manager for Compuware’s Web Load Testing solution.

On-Demand: 3 Keys to Great Customer Experience When Launching Web and Mobile Applications
Join guest speaker Margo Visitacion of Forrester Research Inc, and Mark Eshelby of Compuware for this webinar about Designing and Launching Web and Mobile Applications that delight your customers and are good business.