“With Compuware APM, we could pinpoint specific issues down to the object level instead of spending critical time finding the needle in the haystack. As we started to see improvements, it became a race for us to become the best.”
— Ian Patterson, Chief Information Office, Scottrade
“The value of Compuware APM is the fine tuning and the improvement process that it enables. We can predict how our site will perform during peak versus off-peak times. This helps support internal capacity planning.”
— Tony Hogan, eCommerce Performance Analyst, Wachovia
Scottrade – Scottrade’s challenge was adding new features while keeping top performance. With Compuware APM, Scottrade can now drill into the details to better analyze response to load over time, by geography and by connection type. This allows them to see what is hurting performance and move forward to quickly fix it.
Wachovia – Wachovia wanted to get a better handle on the impact that their site performance and availability had on customer experience. Using the Compuware APM, Wachovia was able to provide faster and more consistent online banking services.
RHB Banking Group – RHB Banking Group was becoming more complex, and there was a risk that blocked visibility to potential problems could negatively impact their business. Since installing the Compuware APM, RHB has seen a 90 percent reduction in troubleshooting time and resolution and an 80 percent improvement in application response time.
SEC SERVIZI - Headquartered in Padua, Italy, SEC SERVIZI provides advanced outsourcing services for credit, finance, public administration and business. Compuware APM helped SEC SERVIZI reduce client calls by 30 percent, reduce inefficient web applications by 40 percent, improved trouble shooting by 50 percent, and lowered risk of non-compliance with SLAs.
“With Compuware’s APM, GlobalCollect can optimize the performance monitoring on our global online payment platform.”
— Manuela Krull-Mancinelli, Vice President of Operations, GlobalCollect
“End-user monitoring is the most important IT metric now. We are just starting in terms of end-user experience monitoring and I’m glad that we have chosen the right partner.”
— Lee Tech Chong, Head of Infrastructure, RHB Bank Berhad