Industry Benchmarks

Financial Services Industry Performance Benchmarks

Gomez publishes more than 100 global web performance benchmarks that include 3,000 companies in dozens of industries.  Gomez benchmarks measure the home pages or representative business processes for major brands within a given industry, providing an unbiased view of the state of web or mobile site performance so you can improve the customer experience to support your brand and drive revenue.

Gomez Website Performance Test
How fast is your Website?  Test your Website using the world’s most comprehensive testing network.  Gomez’s instant testing will find performance problems before your customers do.

Whitepapers and News

Financial Services Industry Excerpt — Best of the Web 2011 — Web and Mobile Performance Award
This is from the report from the third annual Compuware “Best of the Web” awards, which recognizes the top-performing web and mobile sites for 2011 across seven U.S. industries.

Under Pressure: The Three Fastest Broker Sites 
When making an online trade, every second counts.  In alphabetical order, the winners from Monday are Charles Schwab, E-Trade and Fidelity Investments. These sites had the fastest online trades, according to data from web site monitoring site Gomez.com.

Online Retail Banking Success Hinges on Positive User Experience 
The Internet is quickly becoming the preferred way to access personal financial information and to carry out transactions.  Users do everything from making bank transfers and bill payments to creating and managing online investment portfolios. This paper explains how financial firms can improve this experience and find trouble spots before they impact the customer experience.

Web and Mobile Site Performance Primer for Business Managers
Response time. Web site availability. Mobile application performance. You might assume they’re the sole responsibility of your IT department. Yet the impact of web and mobile performance on your business results is so critical — and becoming more so — that business managers must actively partner in the process of optimizing the speed and availability of your online properties. Read this report to learn five essential best practices to improve customer experience and increase market share.

The Three Pillars of Web Performance Monitoring: How to Measure the Business and Operational Impact of Web Performance
Three monitoring pillars delivers a comprehensive and realistic view of site operations and their impact on business success.  The three monitoring approaches are distinct, complementary, and equally important, each addressing core challenges you face.

Gartner's Comprehensive 2011 "Magic Quadrant for Application Performance Monitoring (APM)" Report
This report evaluates 29 vendors on completeness of vision and ability to execute.  Some of the key highlights are Gartner positioning of Compuware in the "Leaders" quadrant, and Compuware being evaluated positively on both “Completeness of Vision” and ”Ability to Execute.”

Best of the Web 2011 - Web and Mobile Performance Award 
This is the report from the third annual Compuware “Best of the Web” awards, which recognizes the top-performing web and mobile sites for 2011 across seven U.S. industries.

Videos

On-Demand:3 Keys to Great Customer Experience When Launching Web and Mobile Applications
Join guest speaker Margo Visitacion of Forrester Research Inc, and Mark Eshelby of Compuware for this webinar about Designing and Launching Web and Mobile Applications that delight your customers and are good business.